Your privacy is important to us. We respect and protect the privacy of our customers. We carefully ensure the confidentiality of each customer’s account information. And we recognize that, as the provider of telecommunications services, we must also ensure the privacy of each customer’s telephone calling information.
To provide our customers with their own accurate, detailed billing information, we maintain detailed records. We will not sell this Customer Proprietary Network Information (CPNI) – in any form, including billing records, calling habits or type of service – to unaffiliated third parties.
We will not provide customer email addresses to outside parties for the marketing of their products. To ensure that you will not receive recurring marketing information from us unless you choose to, we will provide you with simple instructions on each marketing email from us enabling you to let us know that you have chosen to stop receiving such emails from us.
We will keep customers’ personal information secure and confidential through safeguards such as secure encryption technology and by requiring user names and passwords to access personal information.
WHAT INFORMATION WE COLLECT, HOW WE USE IT AND HOW YOU CAN CONTROL ITS USE
Information we collect, use and disclose to provide products and services
We collect and use customer information or “personal information” such as name, address, phone number, and demographic, billing, payment, and transaction information. We may use personal information to monitor our customers’ quality of service and/or to provide our products and services.
We may also provide customer information to third parties solely in order to provide certain ZipZap-offered products and services.
We collect email addresses from customers to provide account-related communications and product/service information. Customers cannot opt-out of non-marketing emails that are directly related to the servicing of their accounts.
We may share necessary information with outside parties, such as shipping companies, to complete an order.
We may share necessary information with our network providers and carrier partners to the extent necessary to provide our services.
We may, where permitted by law, provide information to credit bureaus, or provide information and/or sell receivables to collection agencies, to obtain payment for ZipZap-offered products and services.
ZipZap or one of our authorized agents may also use personal information to market and sell ZipZap-offered products and services.
Information we disclose to third parties
We do not disclose any of our customersÕpersonal information to third parties for the marketing of third-party products and services.
We may contact our customers on behalf of our third-party partners to offer products and services that are offered by our partners, when we believe these products would be of interest to our customers. Our customers can opt-out of third-party marketing communications that originate from us by contacting customer service.
We must disclose information, when requested, to comply with court orders or subpoenas. We will also share information when necessary to prevent unlawful use of communications services, and when necessary to repair network outages.
Your business name and business telephone numbers may be transmitted and displayed on a Caller ID device. We may, but are not required to, provide you the option to block such information (Òaller ID BlockingÓ. Please note that Caller ID Blocking does not prevent the display of your number when you dial certain business numbers or toll-free numbers.
CUSTOMER PROPRIETARY NETWORK INFORMATION (CPNI) AND HOW WE USE IT
Background on CPNI
In the normal course of providing telephone service, we collect and maintain certain information about customer accounts. This information, when matched to a customer’s name, address and calling or originating billing telephone number is known as “Customer Proprietary Network Information” or CPNI for short.
Examples of CPNI include information typically available from details on a customer’s monthly telephone bill — the type of line, technical characteristics, class of service, current telephone charges, long distance and local service billing records, directory assistance charges, usage data and calling patterns.
Data must combine personally identifiable information with proprietary network information before it can be considered CPNI.
Subscriber list information, such as a customer’s name, service address and telephone numbers, by itself, is not CPNI.
How we use your CPNI
We do not sell CPNI to unaffiliated third parties and we abide by the federal and/or state CPNI rules that apply to all telecommunications carriers.
Ordinarily, we may use your CPNI for marking our products and services, or the products and services of our third-party partners, as outlined elsewhere in this policy. Such marketing is limited to marketing products directly to you, and not to any other person or business found within your CPNI (such as a telephone number in your call-details)
If you would like to restrict the use of your CPNI for the marketing of products and services, please contact customer service. Restricting use will not eliminate all ZipZap marketing.
We will never use your call-details to market any products to telephone numbers which you receive calls from, or place calls to.
Nothing in this policy shall be construed to prevent us from releasing generalized network statistics, such as our overall network usage and a generalized view of our customers calling patterns, as long as such information is not personally identifiable (i.e. doesnÕ contain any names, addresses, specific telephone numbers, or other personality identifiable information).
USER PERSONAL INFORMATION (UPI) AND HOW WE USE IT
Our service allows users to place certain personal information on our servers. An example of such information is a userÕ address book and the telephone numbers that a userÕ calls are forwarded to. This type of information is referred to as User Personal Information or UPI for short.
Account and billing related information, including call-details, is not considered UPI.
If information can be considered both CPNI and UPI, it will be treated as CPNI.
We will never, under any circumstances, use UPI for any purpose whatsoever, other than to provide you with the service for which you provided us the UPI.
We may, however, view such information with your permission, in order to assist you with a problem.
HOW WE PROTECT YOUR DATA
We maintain and protect the security of our servers and your personal information.
To secure the information collected online, prevent unauthorized access, maintain data accuracy and ensure only appropriate use of information, we have established appropriate physical, electronic and management safeguards.
We require user names and passwords to access sensitive data.
Unless you authorize unencrypted transmission, we will use industry standard encryption methods to protect your data transmission.
WHAT ONLINE INFORMATION WE COLLECT AND HOW WE USE IT
When you visit our web site
A visitor to our website may choose to provide such information as name, address telephone number and email address when ordering a product or service or sending us an email.
We or one of our authorized agents may use such information to market and sell ZipZap-offered products and services.
Our email marketing practices
We periodically send customers news via email regarding products, new offers and special promotions.
We use clear gifs in our HTML-based emails to let us know which emails have been opened by the recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.
Every email correspondence we send contains instructions on how to stop additional marketing emails.
How we use and handle electronic data
When you visit our web site, we track information including the domain name and the name of the web page from which you entered our sites, and how much time you spend on each of our pages.
We also collect information that is combined with other web visitors’ information, such as how many times our visitors click on each of our pages and the methods by which our site was found.
An IP address is a number that is assigned to your computer when you are using your browser on the internet. We may collect IP addresses and web site usage information from you when you visit our sites via the use of “cookies.”
A cookie is a small file that is stored on your computer ready for future access when you return to our web site.
Cookies contain session identification numbers that allow our systems to recall previous sessions for authentication efforts and assemble information from our gathered data.
You can configure your computer’s browser to alert you when a site is attempting to send you a cookie and allow you to accept or refuse the cookie.
On some web sites, we may use small bits of computer code called “one-pixel gifs,” “clear gifs,” or “web beacons” embedded in web pages to monitor the activity on our web site.
We use collected electronic data and may share such data with outside parties to better design our web sites. For example, we may share how many individuals visited our web site and, on average how long they stayed on each page.
Third parties may collect data on our behalf using cookies and clear gifs. This collected data is used solely to enable our web siteÕ functionality and to better design our web site.
When you link from our web site to other web sites
Our web site may contain links to other external web sites. We are not responsible for the content or privacy of other web sites.
Our policy on online access by children
Protecting the privacy of the very young is especially important.
Our corporate web site is not designed to attract children under the age of 13 and we do not knowingly collect personal information from children on our web site.
Ordering products and services from us is limited to adults age 18 or over or as otherwise legally defined.